1. Returns & Refunds
You may return eligible products within 7 days of receiving them, provided that:
The item is unused and in its original packaging.
The item is in the same condition as received.
The product is eligible for return (see non-returnable items below).
Refunds will be processed within 7-14 days once we receive the returned item. Refunds will be issued via the same payment method used for the purchase.
2. Non-Returnable Items
The following products cannot be returned:
Goods made to your specifications or personalized items.
Goods that cannot be returned due to hygiene and health reasons (e.g., earphones, personal care devices, unless sealed).
Goods that have been installed or assembled.
Goods that show signs of damage, misuse, or tampering.
Software, licenses, and downloadable products once activated.
We reserve the right to refuse returns that do not meet these conditions. If you receive a defective, incorrect, or damaged product, we will cover the return shipping costs and provide a full refund or replacement.
You are responsible for the cost and risk of returning goods to us unless the item is defective, incorrect, or damaged.
Return Address:
ECB Technologies
Iconic business plaza 3rd floor room T12 along Moi Avenue Nairobi CBD.
We are not responsible for items lost or damaged in return shipment. Refunds will not be issued without actual receipt of the goods or proof of received return delivery.
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Same-day delivery for orders placed before 4:00 PM.
Standard delivery: 0 – 2 business days across Kenya.
Delivery timelines are estimates and may vary due to unforeseen circumstances.
6. Refund Processing Time
- Refunds will be processed within 7–14 days after we receive the returned item.
- Refunds will be issued to the original payment method.
- Refunds for MPESA payments will be credited to the same MPESA number.
If you have any questions about our Refund and Returns Policy, please contact us:
Email:info@ecbtechkenya.com
Phone: 0717040531
Website: www.ecbtechkenya.com
Location : Iconic Business Plaza, 3rd Floor, Room T12, along Moi Avenue Nairobi CBD
Thank you for shopping with ECB Technologies!